Soon the question won’t be whether your hotel has a connected app — it’ll be how good your hotel’s app is. — Grant Martin
In the past when guests needed room service, they called the reception desk. Today they can put in their orders via a mobile hotel app directly using their smartphones. Customer expectations and behaviors have changed. Soon smartphones will play an enormous role in any hotel stay starting from check-in and pervading through the entire stay. Good news! People can stay connected anywhere at any time.